Last updated: March 2025
This Refund Policy applies to builders and partners who purchase paid services on HomeIndigo — subscription plans, listing packages, featured placements, and other promotions. Homebuyers browsing the Platform are not charged by HomeIndigo and this policy does not apply to them.
1. General Principle
2. Eligible Refund Scenarios
- 1Duplicate payment: you were charged twice for the same order due to a technical error.
- 2Payment debited but service not activated on HomeIndigo due to a system failure on our side.
- 3Technical inability to deliver the purchased service, solely attributable to HomeIndigo.
In such cases email support@homeindigo.com within 7 days of the transaction, including your invoice number, payment reference, and any supporting screenshots.
3. Non-refundable Scenarios
- You change your mind after successfully purchasing a plan or package.
- You do not use or under-utilise the features in your plan.
- Listings are removed due to content guideline violations or non-compliance with law.
- Lead volumes or conversions do not meet your expectations — HomeIndigo does not guarantee specific business outcomes.
4. Processing Approved Refunds
Approved refunds are processed to the original payment method within 7–14 working days. HomeIndigo is not responsible for delays caused by banks or third-party processors.
5. Chargebacks
If you raise a chargeback with your bank without contacting us first, HomeIndigo reserves the right to suspend your account and refuse future services pending resolution.
6. Contact
For billing or refund queries: support@homeindigo.com